Política de reembolso

Refund & Return Policy

At Softex Linens, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 10-day return or exchange policy from the date you receive your order.

Return Eligibility
To qualify for a return or exchange:

• Item must be unused and unwashed, in its original condition.
• Item must be in its original packaging, with all labels/tags attached where applicable.
• Must be accompanied by proof of purchase/order.

Return Shipping Costs

• For a normal return or exchange requested by the customer, the customer is responsible for the return/delivery cost.
• If the item received is defective, damaged, or different from what was ordered, Softex Linens will be responsible for the return/replacement delivery cost.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash, in full or in part, except where required by law.

How to Start a Return
Contact us at info@softexlinens.com to request a return or exchange. Once approved, we'll provide instructions on how and where to send your item.

Note: Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items
Inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at info@softexlinens.com so we can resolve the issue promptly.

Refund Process
Once we receive and inspect your return, we'll notify you of approval. If approved, a refund will be issued to your original payment method within 10 business days.

If you haven't received your refund after 15 business days, contact us at info@softexlinens.com.